I forgot my username and/or password. How do I find it?
- Look for the "Forgot MyChart Username" or "Forgot Password" links right under the white boxes where you usually login to reset your password online. If you are unable to complete the steps online, please call our MyChart Customer Service Center, available 8 a.m. to 4:30 p.m. weekdays: (585) 275-8762, 1 (888) 661-6162 (choose Option 1).
How do I sign up for MyChart?
- You can click here to sign up.
How quickly will I get a response to my message?
- Please remember to only use MyChart to send non-emergent questions. You can expect a reply within two business days.
Can I access MyChart from my phone?
- Yes. From your smart phone, visit your Apple® App Store or the Android™ Market to download the MyURMedicine App, where you can find doctors, urgent care, hospitals, labs and imaging locations. The app includes access to MyChart, which provides you with secure access to frequently used features of UR Medicine MyChart such as messaging your doctors, upcoming and past appointments, test results and much more.
Will my message go directly to the doctor?
- MyChart messages are routed through office staff prior to being sent to the physicians.